FAQ

1. Do you accept returns or exchanges?

Because our products are personal‑care items, we do not accept returns or exchanges once an order has been shipped. This policy helps us maintain the highest standards of safety, freshness, and product integrity for all customers.

2. What should I do if my order arrives damaged?

If your package arrives damaged or with a product issue, please contact us within 48 hours with your order number and a photo of the item. We’ll review the situation and work with you to find the best solution.

3. How long does shipping take?

Orders are typically processed within 2–3 business days. Shipping times vary based on your location, but most customers receive their products within 5–7 business days after processing. You’ll receive tracking information as soon as your order ships.

4. What if I have allergies or sensitivities?

We list all ingredients clearly on each product page. If you have known allergies or sensitivities, please review the ingredient list carefully before purchasing. If you’re unsure about a specific ingredient, we recommend consulting with a healthcare professional before use.